Service Warranty

Scope of Service Warranty

We offer a 12-month limited warranty ("Limited Warranty") from the day you receive your watch, protecting it against manufacturing and mechanical defects, subject to the below terms and conditions. In the event of a valid claim against the Limited Warranty, we will either refund, repair or replace your watch, at our sole discretion. Time will not be of the essence for completion of any work carried out under this Limited Warranty.

 

Manufacturer Warranty

Our Limited Warranty does not include and is in addition to any original Manufacturer warranty. If your watch is returned to us due to a valid claim against our Limited Warranty while still protected by the manufacturer warranty, we reserve the right to proceed with the work through the manufacturer warranty in the first instance.

 

Your Warranty Info

The Limited Warranty will be registered to your current postal address. To ensure your Warranty remains valid, please make sure that you inform us of any changes to your contact details without delay, including your full name, postal address, email address and telephone number. If the goods are being purchased with the intention of being a gift, we would require the contact details of the intended recipient. The Limited Warranty applies to the original purchase or gift-recipient from Watchstox only and is not transferable.

 

Limitations and Exclusions

The Limited Warranty does not cover (a) theft or loss of your watch; (b) normal wear-and-tear, including wear of watch strap, glass, clasp and cosmetic damages; (c) damage caused to your watch by accidents, mishandling, mistreatment or negligence (including, without limitation, damage caused by failure to follow manufacturer and/or our instructions); (d) minor deviations in time-keeping that do not substantially impact usage; (e) water resistance, tightness and gaskets, including any damage caused by water ingress; and (f) damage to or failure of the watch strap, bracelet or clasp. TO THE EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITED WARRANTY EXCLUDES AND IS IN LIEU OF ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY AND IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE.

 

Third-Party Repairs and Components

Any third party tests or work on your watch (including, without limitation, dismantling your watch to carry out an inspection) without our prior knowledge and consent will void your Limited Warranty. The use of aftermarket or unauthorized components can severely compromise the technical performance, reliability and waterproofness of your watch. This Limited Warranty will not cover any damage caused by any modification of your watch, by the addition or substitution of components by aftermarket products that have not been provided by the manufacturer.

 

Disputes

We have the final decision on all claims against our Limited Warranty. If any dispute arises in connection with the Limited Warranty, we reserve the right to instruct an independent third party watchmaker nominated by us to determine the issues in dispute, at our sole discretion. The conclusion in the report to be provided by the third party will be binding as between the parties. Please note that the recommendations of the manufacturer are expressly excluded for the purposes of our Limited Warranty, where such recommendations conflict with our advice.

 

Delivery

Please note that you must securely deliver the watch to our Miami Showroom (111 NE 1st Street, Suite 500, Miami, FL 33132) as advised and with full insurance, whether for the health check or to claim against your Warranty or for any other reason, which shall be your responsibility and at your cost unless stated otherwise. If your Limited Warranty is registered in the US and you have a valid claim, we will not charge for the postage and packaging costs of returning the watch to you (unless the work involves battery replacement only). We will charge for postage and packaging and all other taxes, fees and charges applied by customs incurred for work carried out under the Limited Warranty if you are based outside of the United States. Delivery of the watch will be completed when we deliver the watch to the address given in your order or when the watch is collected from our offices (by you or your representative). If you arrange for another courier to collect the watch, delivery will be completed when the watch is collected from our offices. This means that we will not be responsible if the watch is lost or damaged in the course of transit. If you are based outside of the United States, you may have to pay import duty or other taxes, fees and charges applied by customs or other authorities of your country for work done under Warranty, particularly if you do not correctly complete the relevant declarations.

 

Claim Submission

If you wish to make a claim against your Limited Warranty, please contact a member of our team by calling 305-379-2801 or emailing Repairs@Watchstox.com